Cancellation & Refund Policy of Indipet

At Indipet, we strive to provide excellent customer service and satisfaction. Please review our cancellation and refund policy based on the following points:

  1. No cancellation after placed order after order dispatched:

    Once your order has been dispatched from our warehouse, it cannot be cancelled. We have streamlined our processes to ensure prompt order processing and timely delivery to our customers. Therefore, we kindly request you to carefully review your order before finalizing the purchase. If you have any concerns or need assistance, please reach out to our customer service team as soon as possible.

  2. Credit Note or Wallet Balance on Return Value:

    In the event that you need to return an item, we do not offer direct refunds. Instead, we provide a credit note or add the refund value to your Indipet wallet balance. This credit note or wallet balance can be utilized for future purchases on our website. We believe this allows our customers the flexibility to choose alternative products or make additional purchases at their convenience.

Elaboration

2.1 Credit Note:

When you initiate a return and the item is eligible for return as per our return policy (as specified in our Terms & Conditions), we will issue a credit note. A credit note is a document provided to you that represents the value of the returned item. This credit note can be used as store credit for future purchases on our website.

2.2 Wallet Balance:

Alternatively, we may add the refund value to your Indipet wallet balance. Your wallet balance will reflect the returned item’s value and can be used towards future orders. The wallet balance offers convenience and flexibility for your future pet care purchases.

Please note that the credit note or wallet balance will be issued for the value of the returned item(s) only and does not include any shipping charges or additional fees paid during the original purchase. The credit note or wallet balance will be processed within a specified timeframe once the returned item(s) have been received and inspected.

It is important to carefully review the item description, size, and other relevant details before making a purchase. In case you have any questions or concerns, we encourage you to reach out to our customer support team for assistance prior to placing your order.

If you have any further questions or require clarification regarding our cancellation and refund policy, please contact our customer support team. We are here to assist you and ensure a satisfactory shopping experience at Indipet.